TERMS OF SERVICE

1. Deposit 

For jobs quoted €1000 (ex. VAT) or over, we charge 50% of the total amount payable as a deposit. We require the deposit payment no later than three days prior to the job. If we haven’t received the payment by then, we will not proceed with preparations.

2. Flower availability and prices 

We do our best to include seasonal flowers and their current prices in our quote. However as flowers are a fresh product, availability and wholesale prices vary on a daily basis. For that reason it might occasionally be necessary to replace certain flowers with a suitable alternative, whilst still maintaining the original look and feel of a brief and project.

3. Flower freshness events 

We make sure that the flowers look their best at the time of the event. After installation MIDI will give the client written and/or verbal instructions on how to keep them in optimal conditions. It is then the client’s responsibility to make sure to do so. Event flowers should stay fresh for (up to) three days. Installations with greenery and dried flowers keep longer, we can give you an estimation when applicable.

4. Flower freshness b2b subscriptions

We make sure the flowers are fresh when they arrive at your store. This often means the flowers are not (fully) blooming yet. Our vases are always thoroughly cleaned and supplemented with flower food. After drop-off it is the client's responsibility to keep the flowers in optimal conditions. Water should be resfreshed after 3 days and kept away from direct sunlight, radiators, drafty spots and fruit bowls. Our flowers should have a vase life of 5 days. However, if treated properly they will often stay fresh much longer. If for any reason your flowers start to lose freshness before 5 days, contact us immediately at hello@midiflowers.com. Please make sure to include photos that clearly indicate the problem. If the flowers don’t meet our high standards, we will either 1. replace them at our earliest convenience OR 2. offer a 25% discount on the next delivery. Any complaints made after 5 days are not taken into consideration.

5. Hardware 

All installation mechanics, vases and other hardware (from now on summarised as "hardware") remain the property of MIDI. For the return of hardware after the event, there are two (2) options. 1. The client returns the hardware to the MIDI studio within 7 days after the event free of cost (address: Balistraat 104, 1097VD Amsterdam). After 7 days, we handle a €5,00/day late fee, until all hardware is returned. 2. We arrange a courier pick up for a flat fee of €20,00 (in Amsterdam during office hours). For pick-ups outside Amsterdam/office hours additional costs apply. The client and MIDI will mutually agree on a day and time for the pick-up. If the courier for whatever reason is not able to pick-up the hardware from the client, the costs will be added to the invoice. MIDI will arrange a new pick-up appointment. Any damaged or lost items whilst in possession by the client will be charged at replacement cost.

6. Cancellation 

When cancelling an event we require a five calendar day notice as we order and pay for the flowers in advance. If any other costs have already been made by us by then, it is the client’s responsibility to cover those costs. For any cancellation made later than that we charge 50% of the quoted price to cover the cost of the flowers and lost business. For cancellation made less than 24 hours before the event, we charge 100% of the quoted amount. In any case we do our best to remain flexible if you wish to move the date of the event. This includes workshops.

7. Removal 

It is up to the client to remove and dispose of an installation unless agreed otherwise in writing.

8. Damage 

Any damage to property caused by MIDI during installation is our responsibility and any reparation/replacement cost will be covered by us accordingly. Any damage that occurs after installation is up to the client to cover. Please note that we often work with fresh products and you should treat them accordingly. For installations older than one week, we recommend that you check them regularly to avoid any staining or other potential damage. It is the clients responsibility to understand the surface that we are working on. Any abrasive or other delicate materials should be avoided on recommendation by the client. If or when this is not done, we do not hold responsibility for any potential damage.

9. Staff prices 

The hours worked on this quote are an estimation. We try our best to keep within those hours. However, when working more than the quoted hours we keep the right to add hours to the invoice. We will always inform the client beforehand and explain why things took longer than expected.

10. Credits 

If you wish to share work made by MIDI - whether online or offline - we ask that you always credit our work with ‘Floral design by MIDI flowers’ and mention either Instagram handle @midi.flowers.

Confirming a job with MIDI means that you have read and understand the terms and conditions.