Terms and Conditions

1. Bouquet Delivery & Online Orders

1. Flower Quality and Freshness

We take great care to ensure that every bouquet is made with the freshest flowers available. Our arrangements are crafted to look their best at the time of delivery, and with proper care, customers can expect the flowers to last for several days. Please note that flower longevity can vary depending on the type of flowers, environmental factors, and how well they are cared for. We recommend following the care instructions provided to help your bouquet stay fresh for as long as possible.

If, upon receipt, the bouquet appears damaged, wilted, or deteriorates within 24 hours of delivery, please contact us at hello@midiflowers.com with clear photos, and we will review the situation and offer a suitable remedy, such as a replacement or compensation.This guarantee does not apply to dissatisfaction based on personal taste or aesthetic preferences.

2. Delivery Date and Timing

We will make every effort to deliver flowers on the date selected during the checkout process. However, due to factors outside our control (such as weather, traffic, or unforeseen operational issues), we cannot guarantee delivery on the exact date. In the event of any delays, we will communicate with the client promptly.

3. Non-Delivery

In the unlikely event that MIDI flowers fails to deliver the order on the selected delivery date, we will either send a replacement delivery on the next available date or issue a full refund of the order amount within 3 to 5 business days. MIDI flowers is not liable for any indirect or consequential losses that may occur due to non-delivery.

4. Order Changes

If you need to make changes to your order (such as flower style, size, delivery address, or gift card message), please contact us as soon as possible at hello@midiflowers.com. We will do our best to accommodate any changes, but requests made less than 2 calendar days prior to delivery may not be fulfilled.

5. Cancellations of Orders

For orders under €100, you may cancel your order up to 2 calendar days before the selected delivery date, and a full refund will be issued. For orders greater than €100, or if cancellation is made with less than 2 calendar days' notice, a refund can only be issued if the flowers have not already been ordered or prepared for delivery.

6. Returns

Due to the perishable nature of flowers, we cannot accept returns on flower products. Non-floral items may be returned only if agreed upon at the time of sale. If a return is authorized, the customer is responsible for the costs associated with returning the items.

7. Delivery Charges

Delivery fees within Amsterdam are charged at a flat rate of €10, with a delivery window between 10 am and 6 pm. For same-day delivery or timed deliveries, please contact us at hello@midiflowers.com for more details on pricing and availability.

2. Event Services

1. Deposit events

For weddings, a deposit of 20% of the total amount payable is required to confirm the booking. The remaining 80% balance must be paid no later than one week before the event. Failure to settle the balance by this time may result in the cancellation of the booking, and no preparations will proceed.

For all other events, a deposit is not required. Full payment is due 14 days after the invoice date unless otherwise agreed.

2. Event Timeline and Delivery

It is the client’s responsibility to provide a clear timeline for the event, including the time and location of delivery, set-up, and breakdown. MIDI flowers will follow the agreed-upon timeline as closely as possible. Any significant changes to the timeline must be communicated in advance. Additional charges may apply if delivery or setup is delayed or if the event extends beyond the agreed time.

3. Flower Availability and Prices

We strive to include seasonal flowers and accurate pricing in our quote. However, as flowers are a fresh product, availability and wholesale prices can fluctuate daily. Should any flowers be unavailable, we will replace them with a suitable alternative that maintains the intended design. If wholesale prices increase significantly, we may need to adjust the original quote. Any price change exceeding 10% of the original quote will be communicated to the client in advance, and an updated estimate will be provided.

4. Flower Freshness and Care

We ensure that your flowers are of the highest quality at the time of delivery or installation. Following installation or delivery, the MIDI flowers team will provide written and/or verbal instructions on how to care for the flowers to maintain their freshness. It is the client’s responsibility to follow these instructions. MIDI flowers is not responsible for wilting or deterioration of flowers after the care instructions have been provided. If the flowers are not maintained as instructed, we cannot guarantee their condition.

5. Hardware

All installation mechanics, vases, and other hardware (hereinafter referred to as "hardware") remain the property of MIDI flowers.

Upon the completion of the event, the client has two options for returning the hardware:

1. Client Return: The client returns the hardware to the MIDI flowers studio within 7 days after the event at no additional cost (address: Ruyschstraat 90, 1091 CG Amsterdam). After 7 days, a late fee of €5.00 per day will apply until all hardware is returned.

2. Courier Pickup: Alternatively, MIDI can arrange a courier pick-up for a flat fee of €25.00 (within Amsterdam during office hours). For pickups outside of Amsterdam or outside office hours, additional charges may apply. The client and MIDI flowers will mutually agree on a day and time for the pick-up. If the courier is unable to collect the hardware for any reason, the associated costs will be added to the invoice, and a new pick-up appointment will be scheduled.

Any hardware that is lost or damaged while in the client’s possession will be charged at full replacement cost.

6. Cancellation

To cancel an event, we require at least five calendar days' notice. This is because we order and pay for flowers in advance. If cancellation occurs after this period, the client is responsible for covering any costs already incurred, including but not limited to flowers and other materials purchased in preparation for the event.

For cancellations made less than five calendar days but more than 24 hours before the event, we charge 50% of the quoted price to cover the cost of flowers, materials, and lost business.

For cancellations made less than 24 hours before the event, the full quoted amount (100%) will be charged, as we are unable to recover the costs associated with last-minute changes.

If you wish to reschedule or move the date of the event, we will do our best to accommodate the change, subject to availability. This policy also applies to workshops and other services.

7. Transport and Delivery

We take great care in transporting and delivering all floral arrangements to ensure they arrive at the event in pristine condition. We primarily deliver within Amsterdam. For deliveries outside of Amsterdam, additional charges will apply, and this must be agreed upon in advance.

If the client prefers to handle transport themselves, MIDI flowers cannot be held responsible for any damage, deterioration, or loss that occurs once the flowers leave our shop.

For deliveries outside Amsterdam, the client may also opt for a courier service. In this case, MIDI flowers will pack all arrangements carefully to ensure their safety during transport. However, we cannot be held responsible for any delays, damage, or other issues that may occur during courier transport. The client assumes full responsibility for the condition of the flowers once they have been handed over to the courier.

8. Event Setup and Removal

It is the client’s responsibility to arrange for the removal and disposal of any floral installations, unless otherwise agreed in writing. If MIDI flowers is required to handle removal, additional charges will apply, depending on the scope and location of the installation.

9. Liability for Personal Injury

MIDI flowers takes all necessary precautions to ensure safety during the installation and removal of floral arrangements. However, the client agrees that MIDI flowers will not be held liable for any personal injuries or accidents occurring during these activities. The client is responsible for ensuring that the installation area is safe and free from hazards.

10. Damage

MIDI flowers takes responsibility for any property damage caused during installation. Any damage caused during the installation process will be repaired or replaced at our expense. However, damage occurring after installation is the client’s responsibility. We advise that you handle all floral installations with care. For installations lasting longer than one week, the client should inspect the flowers regularly for potential damage or wilting. The client is also responsible for ensuring that the installation surface is suitable for floral arrangements. If surfaces are delicate or prone to damage, the client must inform us beforehand. MIDI flowers will not be held responsible for damage to sensitive surfaces not disclosed to us.

11. credits

If you wish to use our photography online or in print publications, we ask that you credit MIDI Flowers with “Floral design by MIDI Flowers” and mention our Instagram handle (@midi.flowers) or website (www.midiflowers.com).

12. Photography Rights for Marketing

By agreeing to these terms, the client grants MIDI flowers permission to photograph the floral arrangements and use these images for marketing, advertising, and social media purposes. If the client does not wish for photos to be used, they must inform MIDI flowers in writing at the time of booking.

13. Exclusive Agreement

By booking MIDI flowers for the event, the client agrees to exclusively use MIDI flowers for all floral design and related services. If the client chooses to hire additional florists or suppliers for the same event, MIDI flowers reserves the right to decline providing services or modify the arrangements accordingly.

14. Complaints and Resolution

We strive to ensure the best possible experience for all our clients. However, in the event that you are dissatisfied, please note that we cannot offer refunds for subjective matters such as style, size, or personal preferences, as these are inherently based on individual taste.

For concerns related to the quality of our service or products (e.g., workmanship, materials), we are committed to investigating the issue. If we determine that the service or product does not meet the agreed-upon standards, we will offer reasonable compensation where appropriate.

Please contact us promptly with any concerns so that we can address them in a timely, fair, and professional manner. We will do our best to resolve any issues to your satisfaction.

15. Force Majeure

In the event of a force majeure (such as extreme weather, government restrictions, strikes, pandemics, etc.), MIDI flowers will work with the client to reschedule the event or make alternative arrangements. If rescheduling is not possible, the client will be refunded for any services not rendered, excluding any costs already incurred by MIDI flowers up to that point. Neither party shall be liable for failure to perform under force majeure circumstances.

Agreement and Acknowledgement

By agreeing to work with MIDI flowers, you confirm that you have read, understood, and accept these Terms and Conditions. This applies to all services provided by MIDI flowers.