• Each bouquet is carefully created by MIDI. To ensure it keeps your desired look, keep the binding on when placing it on a vase. 

• The most important thing for a long vase life is a clean vase. Kindly ensure your vase is as clean as possible before using it to showcase your arrangement. Fill your clean vase two thirds with room temperature water. 

• Remove all the leaves from the stems below water level. This will slow down the spreading of bacteria.

• When your vase is ready, trim the stems at least 1 cm - at a 45 degree angle - with your favourite flower shears or a sharp, clean knife. 

• Place the vase away from direct sunlight, radiators and fruit bowls. 

• Change the water and give the stems a fresh cut after 3 days to enjoy your flowers the longest.

• Flowers often wilt at different speeds. Avoid bacteria spreading in the vase by immediately removing wilted flowers. This way you get to enjoy your arrangement the longest and keep it looking fresh. 

We take great care to ensure that every bouquet is made with the freshest flowers available. Our arrangements are crafted to look their best at the time of delivery, and with proper care, customers can expect the flowers to last for several days. Please note that flower longevity can vary depending on the type of flowers, environmental factors, and how well they are cared for. We recommend following the care instructions provided to help your bouquet stay fresh for as long as possible.

If, upon receipt, the bouquet appears damaged, wilted, or deteriorates within 24 hours of delivery, please contact us at hello@midiflowers.com with clear photos, and we will review the situation and offer a suitable remedy, such as a replacement or compensation.This guarantee does not apply to dissatisfaction based on personal taste or aesthetic preferences.

We recognise that the flower industry still has a long way to go in terms of sustainability. At MIDI we aim to make our practise as conscious as possible. Here are the steps we have taken so far:

• We use MPS A-certified seasonal flowers.

• We use a little floral foam as possible, opting for planet-friendly alternatives instead.

• All bouquets are wrapped without any plastics.

Delivery area: Amsterdam, Amstelveen, Badhoevedorp, Diemen, Landsmeer, Ouderkerk aan de Amstel, Abcoude, Nes aan de Amstel, Zunderdorp, Ransdorp, Holysloot, Duivendrecht, Driemond.

Regular deliveries will be made Wednesday to Saturday between 10:00 and 18:00. Cut off for orders is 14:00 the day before the delivery. For specific time delivery slots please contact us at hello@midiflowers.com.

Orders selected for pick-up can be collected during these hours:

Wednesday: 12:00 - 18:00
Thursday: 10:00 - 18:00
Friday: 10:00 - 18:00
Saturday: 10:00 - 16:00

Address: Ruyschstraat 90
1091CG Amsterdam

All payments on our webshop are made through PayPal or Stripe. If either of these payment options don't work for you, please get in touch with us so we can work out an alternative solution

If you need to make changes to your order (such as flower style, size, delivery address, or gift card message), please contact us as soon as possible at hello@midiflowers.com. We will do our best to accommodate any changes, but requests made less than 2 calendar days prior to delivery may not be fulfilled.

For bouquet orders under €100, you may cancel your order up to 2 calendar days before the selected delivery date, and a full refund will be issued. For orders greater than €100, or if cancellation is made with less than 2 calendar days' notice, a refund can only be issued if the flowers have not already been ordered or prepared for delivery.

To cancel a workshop, we require at least five calendar days' notice. A full refund will be issued.

For cancellations made less than five calendar days but more than 24 hours before the workshop, we will either offer a voucher for a future workshop, or charge 50% of the ticket price to cover the cost of flowers, materials, and lost business.

For cancellations made less than 24 hours before the workshop, the full ticket price (100%) will be charged, as we are unable to recover the costs associated with last-minute changes.

Due to the perishable nature of flowers, we cannot accept returns on flower products. Non-floral items may be returned only if agreed upon at the time of sale. If a return is authorized, the customer is responsible for the costs associated with returning the items.